Shipping policy
Shipping
Shipping options available are:
Royal Mail Tracked 24 - £4.99
Royal Mail Tracked 48 - £3.99
Some items are more expensive due to the weight of each package. This will be outlined at checkout.
Returns
All discounted or sale items are not eligible for refunds.
Items must be returned and received by us within 14 days of you receiving your items.
Items must be unworn, and in all original packaging.
To return or exchange your product, send to the below address with a note stating your order number and reason for return or exchange.
Once received, returns can take up to 10-14 working days to go through the process, once your return is complete you will be notified via email.
If you are an internal customer, we do not cover the shipping, duty and taxes charges on your return and if the charge is applied to us, we will deduct when refunding your item.
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Returns Address
Atelier Ninety Five: please email hello@atelierninetyfive.com to process your email.
Manchester,
United Kingdom
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You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. Duties and taxes are non-refundable.
If you are shipping an item, you should always use a trackable shipping service or purchasing shipping insurance.
We also do not cover any duty/taxes/custom fees that may incur with international shipments. If a package is rejected due to fees not being paid and the package is returned to us with fees to pay they will be deducted from the refund amount along with original shipping costs.
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Overseas Shipping
EUROPE
Our standard shipping for Europe is below, however shipping rates do vary based on your location and will be shown at the checkout.
2-11 business days - £8.99
Duty and taxes are to be paid by the customer after checkout, directly to the courier.
Locations include:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
USA
Our standard shipping for US is below, however shipping rates do vary based on your location and will be shown at the checkout.
3-17 business days - £12.00
Duty and taxes are to be paid by the customer after checkout, directly to the courier.
SWITZERLAND
Our standard shipping for Switzerland is below, however shipping rates do vary based on your location and will be shown at the checkout.
2-11 business days - £12.00
Please contact us if you have any other queries on shipping times and locations at hello@ateliernientyfive.com.